Care Quality Commission

Statement from Coltishall Medical Practice

Following a further inspection by the Care Quality Commission at the beginning of May 2021, we received a rating of good in caring, effective and responsive services. Further improvements were identified by the CQC under the key questions of whether services were safe and well led, resulting in an overall practice rating of “Requires Improvement”.

The CQC recognised the significant improvements made since the last inspection in September 2020 and provided some very positive feedback. However, they felt that the practice needed further time to evidence that processes and procedures were fully embedded and sustainable.

The practice is currently reviewing and putting in place evidence to show the management of risks in the dispensary and that ongoing training and the recognition, reporting and learning from events is in place. A process is in place for all staff to have DBS checks every three years and outstanding checks more than three years are in progress and will be completed within the next few weeks.

We very much appreciate the many messages of support and encouragement from our patients over the last few months. Thank you.

The CQC

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and encourages them to make improvements where possible.

They do this by inspecting services and publishing the results on their website: www.cqc.org.uk

You can use the results to help you make better decisions about the care you, or someone you care for, receives.

Our CQC Inspection

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.