Appointments

Urgent appointments

We do not offer a walk in service at either of the surgeries.

To request an urgent appointment for today (Monday to Friday) during opening times:

phone us on 01603 737593

When you get in touch, we’ll ask what you need help with.

An appointment will be booked with an advanced care practitioner at Coltishall Medical Practice.

Routine appointments

All our doctors appointments should be requested up to six weeks ahead, you can do this by completing our get help for any health problem form. There are no on the day routine appointments.

If you wish to see a particular GP, you will be offered the first available appointment within the next six weeks.

Pre-bookable appointments are also available from 7:15am on some days. These appointments are intended to help people who work and are having difficulty getting to the surgery, in normal practice hours. If you require more information, please contact reception for details.

To request a routine appointment in advance during opening times:

Get help for any health problem

We will respond to requests within 2 working days.

You can also:

phone us on 01603 737593
use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
use our nurse or assistant practitioner appointment request form and we will respond within 4 working hours

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Multiple problems

We know that getting an appointment with a doctor is sometimes difficult and that some patients save their problems and present them to the doctor at the same time.

Each appointment is 10 minutes long and is not a lot of time, even for just one problem. Therefore, please do not be offended if the doctor asks you to rebook for your other problems.

We are working in your best interests to keep you safe. We would always encourage patients to book double appointments where appropriate.

Enhanced access

We offer additional appointments, both telephone and face to face, every 4th week, at Spixworth surgery, until 8pm on Tuesdays and Thursdays, and Saturday morning from 9am to 1pm.

In the interim weeks these appointments will be available at Drayton, Aylsham Market or Reepham surgeries. These appointments will be offered by our reception team in the normal way.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
use the GP online system: Patient Access
phone us on 01603 737593 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs